Refund policy

Last updated: 27-03-2026

Thank you for shopping with us at DREAMDROP. We strive to ensure you have a great experience with every purchase.

🔁 Returns

We accept returns under the following conditions:

  • The return request must be raised within 7 days of delivery
  • The product must be unused, unworn, and in original packaging
  • All tags, labels, and accessories must be intact

🚫 Non-returnable items:

  • Items marked as “Final Sale”
  • Personal care or hygiene products
  • Customized or personalized items

💸 Refunds

Once we receive and inspect your returned item:

  • You will be notified about the approval/rejection of your refund
  • If approved, the refund will be processed within 5–7 business days
  • Refund will be issued to:
    • Original payment method, or
    • Bank transfer (for Cash on Delivery orders)

🔄 Exchanges

We only replace items if:

  • The product is defective or damaged
  • You received the wrong item

To request an exchange, contact us within 48 hours of delivery.

🚚 Return Shipping

  • Customers may be required to bear return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service

📸 Damaged or Wrong Products

If you receive a damaged, defective, or wrong product:

  • Contact us within 48 hours of delivery
  • Share clear photos/videos as proof
  • We will arrange a replacement or refund at no extra cost

❌ Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order
  • Once shipped, cancellation is not possible

📞 Contact Us

For any return or refund queries, reach out to us:

  • 📧 Email: support.dreamdrop@gmail.com
  • 📱WhatsApp: +918275157638